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 <title>Ian McMaster&#039;s Blog</title>
 <link>http://www.business-spotlight.de/blogs/archive/ian-mcmaster</link>
 <description>Commenting on global business issues</description>
 <language>en-bs</language>
<item>
 <title>Taxing matters</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/taxing-matters</link>
 <description>&lt;!--paging_filter--&gt;Like millions of others, I have been fascinated over the past 
couple of weeks by the &lt;span id=&quot;tooltip4f35deac6e893&quot;&gt;tax&lt;/span&gt; situation of a man who, later this 
year, could take over the highest &lt;span id=&quot;tooltip4f35deac6ec7b&quot;&gt;post&lt;/span&gt; in his country. But who exactly is this mystery man?&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f35deac6e893&quot;&gt;Steuer&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f35deac6ec7b&quot;&gt;Posten&lt;/div&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/taxing-matters&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/taxing-matters#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/england">England</category>
 <category domain="http://www.business-spotlight.de/tags/football">football</category>
 <category domain="http://www.business-spotlight.de/tags/harry-redknapp">Harry Redknapp</category>
 <category domain="http://www.business-spotlight.de/tags/mitt-romney">Mitt Romney</category>
 <category domain="http://www.business-spotlight.de/tags/monaco">Monaco</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <category domain="http://www.business-spotlight.de/tags/presidential-elections">presidential elections</category>
 <category domain="http://www.business-spotlight.de/tags/tax-avoidance">tax avoidance</category>
 <category domain="http://www.business-spotlight.de/tags/tax-evasion">tax evasion</category>
 <category domain="http://www.business-spotlight.de/tags/taxes">taxes</category>
 <category domain="http://www.business-spotlight.de/tags/united-states">United States</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/difficult">Difficult</category>
 <pubDate>Mon, 06 Feb 2012 07:44:34 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5763 at http://www.business-spotlight.de</guid>
</item>
<item>
 <title>On and on</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/on-and-on</link>
 <description>&lt;!--paging_filter--&gt;I try my best in this blog to concentrate on economic and financial &lt;span id=&quot;tooltip4f3570aa775ca&quot;&gt;issues&lt;/span&gt; and to keep my nose out of linguistic ones. This past week, however, I feel like I have &lt;span id=&quot;tooltip4f3570aa779b1&quot;&gt;been pursued&lt;/span&gt; by one word and
 that I need to write about it.  &lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3570aa775ca&quot;&gt;Themen&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3570aa779b1&quot;&gt;verfolgt werden&lt;/div&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/on-and-on&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/on-and-on#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/british-economy">British economy</category>
 <category domain="http://www.business-spotlight.de/tags/crude-oil">crude oil</category>
 <category domain="http://www.business-spotlight.de/tags/david-cameron">David Cameron</category>
 <category domain="http://www.business-spotlight.de/tags/ecb">ECB</category>
 <category domain="http://www.business-spotlight.de/tags/eurozone">eurozone</category>
 <category domain="http://www.business-spotlight.de/tags/greek-debt">Greek debt</category>
 <category domain="http://www.business-spotlight.de/tags/headlines">headlines</category>
 <category domain="http://www.business-spotlight.de/tags/imf">IMF</category>
 <category domain="http://www.business-spotlight.de/tags/on">on</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/difficult">Difficult</category>
 <pubDate>Mon, 30 Jan 2012 06:21:08 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5737 at http://www.business-spotlight.de</guid>
</item>
<item>
 <title>Back to basics</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/back-to-basics</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;Last week, I &lt;span id=&quot;tooltip4f351a3199739&quot;&gt;fell for&lt;/span&gt; one of the oldest tricks in the business book. 
Well, &lt;span id=&quot;tooltip4f351a3199b1f&quot;&gt;to be more accurate&lt;/span&gt;, it wasn&amp;#39;t exactly a trick, but certainly a basic 
mistake that I really shouldn&amp;#39;t be making — even in my sleep.&lt;/p&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f351a3199739&quot;&gt;reinfallen auf&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f351a3199b1f&quot;&gt;um es treffender auszudrücken&lt;/div&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/back-to-basics&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/back-to-basics#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/citigroup">Citigroup</category>
 <category domain="http://www.business-spotlight.de/tags/earnings">earnings</category>
 <category domain="http://www.business-spotlight.de/tags/goldman-sachs">Goldman Sachs</category>
 <category domain="http://www.business-spotlight.de/tags/investment-banking">investment banking</category>
 <category domain="http://www.business-spotlight.de/tags/jpmorgan">JPMorgan</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <category domain="http://www.business-spotlight.de/tags/profits">profits</category>
 <category domain="http://www.business-spotlight.de/tags/share-price">share price</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/difficult">Difficult</category>
 <pubDate>Mon, 23 Jan 2012 06:21:07 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5720 at http://www.business-spotlight.de</guid>
</item>
<item>
 <title>Capitalism — yes or yes?</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/capitalism-%E2%80%94-yes-or-yes</link>
 <description>&lt;!--paging_filter--&gt;Two weeks ago, I said that I was going to make only one &lt;span id=&quot;tooltip4f351a31acae7&quot;&gt;prediction&lt;/span&gt; this 
year. Well, I&amp;#39;m sorry, I can&amp;#39;t &lt;span id=&quot;tooltip4f351a31acfd7&quot;&gt;resist&lt;/span&gt; a second one. This, 
however, is not a prediction about 2012, but instead about the year 
2052.&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f351a31acae7&quot;&gt;Vorhersage&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f351a31acfd7&quot;&gt;widerstehen&lt;/div&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/capitalism-%E2%80%94-yes-or-yes&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/capitalism-%E2%80%94-yes-or-yes#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/bain-capital">Bain Capital</category>
 <category domain="http://www.business-spotlight.de/tags/capitalism">capitalism</category>
 <category domain="http://www.business-spotlight.de/tags/crony-capitalism">crony capitalism</category>
 <category domain="http://www.business-spotlight.de/tags/david-cameron">David Cameron</category>
 <category domain="http://www.business-spotlight.de/tags/euro">euro</category>
 <category domain="http://www.business-spotlight.de/tags/financial-times">Financial Times</category>
 <category domain="http://www.business-spotlight.de/tags/mitt-romney">Mitt Romney</category>
 <category domain="http://www.business-spotlight.de/tags/occupy-movement">Occupy movement</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <category domain="http://www.business-spotlight.de/tags/private-equity">private equity</category>
 <category domain="http://www.business-spotlight.de/tags/republican-party">Republican Party</category>
 <category domain="http://www.business-spotlight.de/tags/us-presidential-election">US presidential election</category>
 <category domain="http://www.business-spotlight.de/tags/winston-churchill">Winston Churchill</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/difficult">Difficult</category>
 <pubDate>Mon, 16 Jan 2012 09:36:01 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5689 at http://www.business-spotlight.de</guid>
</item>
<item>
 <title>The only way is down (or up)</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/the-only-way-is-down-or-up</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;Looking back, I have no idea how I became a journalist. It could have turned out very differently. At one point I wanted to be an &lt;span id=&quot;tooltip4f351ac2da489&quot;&gt;elevator boy&lt;/span&gt; but felt 
that the job would have too many ups and downs. Like the world&amp;#39;s economies. &lt;/p&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f351ac2da489&quot;&gt;Liftjunge&lt;/div&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/the-only-way-is-down-or-up&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/the-only-way-is-down-or-up#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/down">down</category>
 <category domain="http://www.business-spotlight.de/tags/euro">euro</category>
 <category domain="http://www.business-spotlight.de/tags/eurozone">eurozone</category>
 <category domain="http://www.business-spotlight.de/tags/germany">Germany</category>
 <category domain="http://www.business-spotlight.de/tags/hungary">Hungary</category>
 <category domain="http://www.business-spotlight.de/tags/portugal">Portugal</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <category domain="http://www.business-spotlight.de/tags/spain">Spain</category>
 <category domain="http://www.business-spotlight.de/tags/unemployment">unemployment</category>
 <category domain="http://www.business-spotlight.de/tags/up">up</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/difficult">Difficult</category>
 <pubDate>Mon, 09 Jan 2012 02:21:13 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5684 at http://www.business-spotlight.de</guid>
</item>
<item>
 <title>Looking forward</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/looking-forward</link>
 <description>&lt;!--paging_filter--&gt;Last year at this time, I made three &lt;span id=&quot;tooltip4f3520ec63835&quot;&gt;predictions&lt;/span&gt; for the coming 12 
months. This year, in the interest of &lt;span id=&quot;tooltip4f3520ec63c1a&quot;&gt;streamlining&lt;/span&gt; and efficiency, I 
shall make only one &lt;span id=&quot;tooltip4f3520ec64003&quot;&gt;forecast&lt;/span&gt;. I will tell you who is going to be the next president of the US.&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec63835&quot;&gt;Vorhersagen&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec63c1a&quot;&gt;Rationalisierung&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec64003&quot;&gt;Vorhersage&lt;/div&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/looking-forward&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/looking-forward#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/2012">2012</category>
 <category domain="http://www.business-spotlight.de/tags/barack-obama">Barack Obama</category>
 <category domain="http://www.business-spotlight.de/tags/dollar">dollar</category>
 <category domain="http://www.business-spotlight.de/tags/euro">euro</category>
 <category domain="http://www.business-spotlight.de/tags/iowa">Iowa</category>
 <category domain="http://www.business-spotlight.de/tags/ipad">iPad</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/medium">Medium</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <category domain="http://www.business-spotlight.de/tags/predictions">predictions</category>
 <category domain="http://www.business-spotlight.de/tags/presidential-election">presidential election</category>
 <category domain="http://www.business-spotlight.de/tags/republicans">Republicans</category>
 <category domain="http://www.business-spotlight.de/tags/united-states">United States</category>
 <pubDate>Mon, 02 Jan 2012 09:12:37 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5679 at http://www.business-spotlight.de</guid>
</item>
<item>
 <title>Plus ça change...</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/plus-ca-change</link>
 <description>&lt;!--paging_filter--&gt;&lt;p&gt;The more things change, the more they stay the same. That, at least, is 
what the French say — although, of course, what they actually say is&lt;i&gt; Plus ça change, plus c&amp;#39;est la même chose.&lt;/i&gt; Recent events prove this point. &lt;/p&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/plus-ca-change&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/plus-ca-change#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/app">app</category>
 <category domain="http://www.business-spotlight.de/tags/britain">Britain</category>
 <category domain="http://www.business-spotlight.de/tags/business-word">Business Word</category>
 <category domain="http://www.business-spotlight.de/tags/digital-version">digital version</category>
 <category domain="http://www.business-spotlight.de/tags/e-paper">e-paper</category>
 <category domain="http://www.business-spotlight.de/tags/euro">euro</category>
 <category domain="http://www.business-spotlight.de/tags/france">France</category>
 <category domain="http://www.business-spotlight.de/tags/germany">Germany</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/medium">Medium</category>
 <category domain="http://www.business-spotlight.de/tags/on-track">on track</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <pubDate>Mon, 19 Dec 2011 08:48:35 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5623 at http://www.business-spotlight.de</guid>
</item>
<item>
 <title>From euros to emails</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/from-euros-to-emails</link>
 <description>&lt;!--paging_filter--&gt;While the eurozone leaders are once again spending their time trying to 
ensure the long-term stability of the &lt;span id=&quot;tooltip4f351a212a874&quot;&gt;common&lt;/span&gt; European &lt;span id=&quot;tooltip4f351a212ac59&quot;&gt;currency&lt;/span&gt;, I have 
more important things to do. Dealing with all my emails, for example.&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f351a212a874&quot;&gt;gemeinsam&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f351a212ac59&quot;&gt;Währung&lt;/div&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/from-euros-to-emails&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/from-euros-to-emails#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/email">email</category>
 <category domain="http://www.business-spotlight.de/tags/euro">euro</category>
 <category domain="http://www.business-spotlight.de/tags/inflow">inflow</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/medium">Medium</category>
 <category domain="http://www.business-spotlight.de/tags/outflow">outflow</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <category domain="http://www.business-spotlight.de/tags/stock">stock</category>
 <pubDate>Mon, 12 Dec 2011 09:46:35 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5605 at http://www.business-spotlight.de</guid>
</item>
<item>
 <title>Doctors and patients</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/doctors-and-patients</link>
 <description>&lt;!--paging_filter--&gt;I am not a great believer in &lt;span id=&quot;tooltip4f3520ec8a9cc&quot;&gt;conspiracy theories&lt;/span&gt;. They are fun, of 
course, and conspiracies do indeed &lt;span id=&quot;tooltip4f3520ec8adb3&quot;&gt;occur&lt;/span&gt;. But I believe that &lt;span id=&quot;tooltip4f3520ec8b19a&quot;&gt;cock-up&lt;/span&gt; and &lt;span id=&quot;tooltip4f3520ec8b583&quot;&gt;coincidence&lt;/span&gt; explain a far greater &lt;span id=&quot;tooltip4f3520ec8b96b&quot;&gt;proportion&lt;/span&gt; of world events. &lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec8a9cc&quot;&gt;Verschwörungstheorien&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec8adb3&quot;&gt;vorkommen&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec8b19a&quot;&gt;Versagen&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec8b583&quot;&gt;Zufall&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec8b96b&quot;&gt;Anteil&lt;/div&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/doctors-and-patients&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/doctors-and-patients#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/angela-merkal">Angela Merkal</category>
 <category domain="http://www.business-spotlight.de/tags/central-banks">central banks</category>
 <category domain="http://www.business-spotlight.de/tags/club-med">Club Med</category>
 <category domain="http://www.business-spotlight.de/tags/deutsche-telekom">Deutsche Telekom</category>
 <category domain="http://www.business-spotlight.de/tags/doctor">doctor</category>
 <category domain="http://www.business-spotlight.de/tags/euro">euro</category>
 <category domain="http://www.business-spotlight.de/tags/eurozone">eurozone</category>
 <category domain="http://www.business-spotlight.de/tags/patient">patient</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/difficult">Difficult</category>
 <pubDate>Mon, 05 Dec 2011 06:21:10 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5559 at http://www.business-spotlight.de</guid>
</item>
<item>
 <title>Help, I&#039;m confused!</title>
 <link>http://www.business-spotlight.de/blogs/ian-mcmaster/help-im-confused</link>
 <description>&lt;!--paging_filter--&gt;In the past, I&amp;#39;ve often been &lt;span id=&quot;tooltip4f3520ec9943e&quot;&gt;rude&lt;/span&gt; in articles and blog posts 
about the &lt;span id=&quot;tooltip4f3520ec99825&quot;&gt;poor&lt;/span&gt; customer service offered by Deutsche Telekom. I usually &lt;span id=&quot;tooltip4f3520ec99c0d&quot;&gt;felt a bit guilty&lt;/span&gt; afterwards — at least until my next &lt;span id=&quot;tooltip4f3520ec99ff6&quot;&gt;encounter&lt;/span&gt; with the firm. &lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec9943e&quot;&gt;grob&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec99825&quot;&gt;schlecht&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec99c0d&quot;&gt;ein etwas schlechtes Gewissen haben&lt;/div&gt;&lt;div class=&quot;hovertip&quot; target=&quot;tooltip4f3520ec99ff6&quot;&gt;Begegnung, Erlebnis&lt;/div&gt;&lt;p&gt;&lt;a href=&quot;http://www.business-spotlight.de/blogs/ian-mcmaster/help-im-confused&quot;&gt;read more&lt;/a&gt;&lt;/p&gt;</description>
 <comments>http://www.business-spotlight.de/blogs/ian-mcmaster/help-im-confused#comments</comments>
 <category domain="http://www.business-spotlight.de/section/blogs/ian-mcmaster">Ian McMaster</category>
 <category domain="http://www.business-spotlight.de/tags/customer-service">customer service</category>
 <category domain="http://www.business-spotlight.de/tags/denglish">Denglish</category>
 <category domain="http://www.business-spotlight.de/tags/deutsche-telekom">Deutsche Telekom</category>
 <category domain="http://www.business-spotlight.de/tags/digital-television">digital television</category>
 <category domain="http://www.business-spotlight.de/tags/entertain">entertain</category>
 <category domain="http://www.business-spotlight.de/schwierigkeitsgrad/medium">Medium</category>
 <category domain="http://www.business-spotlight.de/interaction-communication/post-on-twittercom">Post on Twitter.com</category>
 <pubDate>Mon, 28 Nov 2011 07:05:33 +0100</pubDate>
 <dc:creator>Ian McMaster</dc:creator>
 <guid isPermaLink="false">5487 at http://www.business-spotlight.de</guid>
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