Archive > Telephoning

You're making an important telephone call, but you're starting to run into language problems. Don't panic — we'll tell you what to say when things start to go wrong.

It's often difficult to think quickly enough in another language, especially when you are talking to a native speaker of English. We have a tricky puzzle to help you remember the phrases.

Finish your call in the best possible way. Your business partner will remember you! We give you five simple phrases that will help you to end your call in a professional way.

Making a telephone call in English is an important business skill. This exercise will help you to make those necessary business calls.

You share an office with a colleague. He's not in the office when his phone rings, so you answer it. What happens next? What do you say — and what do you think the caller says?

What annoys customers most about call centres? According to a recent study by the UK market researcher Mintel, it would seem pretty much everything.