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Emails aren't always informal. In fact, in business situations they can be just as formal as "old-fashioned" letters. Do you know which email expressions are informal or formal?

Learn the vocabulary to talk about e-mails. Is it really the best way to communicate? This test focuses on useful e-mail expressions.

Are your business reports grammatically correct? Do you know which verb form to use to make your report sound more formal? Find out by taking our test.

Your company didn't reply to an order. Would you tell the customer it was because of an overview, an oversight or an overlook? Would you apologize for a mix-up, mixture or a mixer?

It's not easy to deal with e-mails that do not come with the promised attachment. It's very annoying if someone forgets to send something they've promised you, particularly because it means you have to do something about it.

We help you to prepare for your next formal business letter. Here, we look at useful expressions and phrases — and we also test your grammar skills!

Do you know how you should start a letter or an e-mail? Take our short quiz and learn the different ways — and when to use them. We look at formal letters and e-mails — and informal e-mails, too.

Business letters are easy to write when you know the correct expressions. You can learn some useful phrases by doing our exercise.

There are many different acceptable layout styles for letters in English. There is no “correct” position for your company’s logo and address, the date, the references, or for the subject line. Take a look at our example of a simple, clear layout style — and then answer our questions.

There are many ways to say you're sorry, but not all of them are suitable for a reply to a complaint. We've created an exercise to help you learn which expressions you can use.