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Complete the following extract from a rejection letter by choosing the most suitable expression from the drop-down boxes.

There are many ways to say you're sorry, but not all of them are suitable for a reply to a complaint. We've created an exercise to help you learn which expressions you can use.

Are your business reports grammatically correct? Do you know which verb form to use to make your report sound more formal? Find out by taking our test.

We help you to prepare for your next formal business letter. Here, we look at useful expressions and phrases — and we also test your grammar skills!

Do you know how you should start a letter or an e-mail? Take our short quiz and learn the different ways — and when to use them. We look at formal letters and e-mails — and informal e-mails, too.

Business letters are easy to write when you know the correct expressions. You can learn some useful phrases by doing our exercise.

There are many different acceptable layout styles for letters in English. There is no “correct” position for your company’s logo and address, the date, the references, or for the subject line. Take a look at our example of a simple, clear layout style — and then answer our questions.

When you write reminders you should use diplomatic language in the first reminder and stronger, more direct language in the second and, if necessary, in the final reminder.

Some words are trickier to spell than others. We test your spelling skills in this short test. Rearrange the letters to spell the word we give you in German.

Ian McMaster gives tips on how to point out mistakes in The Write Way (Business Spotlight, 1/2009). Our short exercise tests your knowledge of useful expressions for this difficult task.