On whose terms?

Negotiations take place at work, at home, on the street — and even in some surprising places, too. However, not many people would be prepared to negotiate when they make an appointment at the dentist's. The dentist usually knows the going rate. Most people wouldn't be prepared to compromise when it comes their teeth. Unless they have a very good reason.

Watch the following short video and listen out for typical negotiating phrases. Here's a list of words that should help you to understand the video better. Mouse over the words to see the translations. It's worth watching it right to the end!

Did you get the joke?

Deborah Capras

Now, try our exercise to learn some useful phrases for negotiating for real.