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on track: Small Talk

02.11.2011
Improving your small talk is a matter of confidence and practice. We’re here to get you “on track".
Improving your small talk is a matter of confidence and practice. We’re here to get you “on track".
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Order a copy! 

You can also order on track today in our shop (also as a digital download).

Take a look inside the on track booklet

Breaking the ice
Breaking the ice

Listen to an example track from on track!

It’s nice to meet you!

Do you know what to say in the first few minutes of a conversation? Using small talk is a way to feel more comfortable with people before getting down to business.

In this edition of on track, we look at ten key areas of small talk in English. We offer tips, dialogues and exercises, as well as listening and language tasks in your 36-page booklet.

We join employees of an imaginary company in Britain as they deal with common small-talk situations while at a conference in London. You’ll be guided by Tania Higgins and communication-skills expert Bob Dignen, a regular author for Business Spotlight magazine.

Improving your small talk is a matter of confidence and practice. We’re here to help you get “on track” to meet your business English goals.

Order a copy! 

You can also order on track today in our shop (also as a digital download).

The sections:

1. Introduction

Unit 1: Meeting and greeting2. Introducing yourself
3. A good introduction
4. Introducing others

Unit 2: Breaking the ice5. Travel and accommodation
6. Asking questions

Unit 3: Keeping the conversation going7. Finding the right words
8. Describing words   

Unit 4: Sharing experiences9. Reconnecting
10. Remind or remember

Unit 5: Active listening
11.  Verbal feedback
12.  Picking up cues

Unit 6: Using the situation13. Making comments
14. Coffee talk

Unit 7: Talking about business15. Getting basic information
16. Giving your details

Unit 8: Difficult situations17. Dealing with native speakers
18. Stopping gossip   

Unit 9: Telling a story19. A good anecdote
20. Three storytelling steps
21. Encouraging the storyteller

Unit 10: Moving on22. Switching to business
23. Ending the conversation

24. Conclusion

Dialogues
Answers
Impressum

on track: Telephoning

On TrackThis 60-minute CD looks at the essential skill of telephoning in English at work. Along with dialogues on topics such as controlling native speakers, leaving voice messages and dealing with angry callers, the CD also comes with a 32-page exercise booklet that contains useful phrases and tips.

The CD is available at the in our SprachenShop.

The digital download is also available from SprachenDownload.

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