Airport chaos

Why would anyone want to be responsible for the running of Heathrow, the world's busiest international airport? You'd have to deal with the threat of terrorism, strikes, climate change campaigners, and people who are forced to come to you, but who really want to be as far away from you as possible. It's a thankless task. Maybe that's why Tony Douglas decided last year that he didn't want to be the boss at Heathrow airport any more.

Douglas took over the running of Heathrow as managing director in October 2005 and was promoted to chief executive in July 2006. He's one of the reasons why we all have to carry tiny bottles of shampoo and creams in our hand luggage when we fly. Douglas introduced the ban on big bottles at Heathrow when the "liquid bomb" attack was discovered last summer. It resulted in some of the most chaotic scenes ever seen in an airport (although they were repeated again at Christmas, only this time because of bad weather). As you can imagine, Douglas has not received much positive press in the two years he worked at Heathrow.

Funnily enough, he was praised for Terminal 5 (T5). Douglas managed to oversee a huge building project, which he said would be completed on time and under budget. When he left, 97 per cent of the project had been finished. T5 opened in 2008. Fortunately for Douglas, he wasn't there to take responsibility for what really happened. It seems the three per cent that wasn't ready made a huge difference. It was a disaster.

Watch the video of the project when it looked like things would end more positively, and then answer our questions.