Business Letters in English 
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An important skill
In spite of the increasing use of e-mail, letters still play an important role in international business. In a recent survey, more than 70 per cent of Business Spotlight readers said they had to write letters in English at work. But whether you have to write letters or e-mails — the subject of a future booklet — many of the principles are the same. It is important to write simply and clearly, and with an appropriate level of formality. This booklet is a collection of articles that have appeared in “The Write Way” in Business Spotlight. We hope that it will help you to improve your letter-writing skills, and we look forward to your feedback.
Contents
- Letter layout
- Getting started
- Standard phrases
- Linking words
- How formal?
- Punctuation
- Orders
- Complaints
- Invitations
- Further materials












