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Julian Assange: under attack. Photo: Espen Moe/wikipedia

Secrets, lies and the internet

WikiLeaks continues to dominate the headlines as the US seeks to punish Julian Assange and "hacktivists" seek to punish those companies who stopped services to WikiLeaks. The battle between the online activists and governments trying to protect their secrets heats up.

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Good and bad service

I’d like to share with you two examples of customer service I experienced recently. I am not claiming that the examples are typical of the companies involved or anything unusual. I just found the contrast fascinating.

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The power of e-books

US: Even the thought of electronic books makes many purists shudder. But in the US, sales of electronic reading devices are rising. What’s more, the people buying them say that they are reading more than ever.

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Secrets, lies and the internet

Good and bad service

The power of e-books

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