correspondence

How do you deal with emails that don't come with the promised document or image? In this exercise, we test your skills at writing a polite email. 

Before you reply to an e-mail or forward it to somebody, there are a number of things you should be careful about. What are they?

Your company didn't reply to an order. Would you tell the customer it was because of an overview, an oversight or an overlook? Would you apologize for a mix-up, mixture or a mixer?

We've created a quiz on language elements that are typically found in certain types of correspondence rather than others. Can you identify the most common ones? Find out by doing our exercise.