culture

We prefer to do business with people we like and trust. That’s why it’s so important to build good relationships with business partners. Small talk and social conversation are key elements in this trust-building process. In this booklet, we look at various aspects of small talk and provide tips and dialogues. We hope you find it useful and entertaining.

How can you take the right decision in international meetings? Bob Dignen explains how five simple guidelines can help to make decision-making less complex in the final video in our series on the topic of meetings. 

When colleagues interrupt you for the tenth time in a meeting, do you want to shout at them? In the fourth video in our series of five on the topic of meetings, Bob Dignen has a more productive suggestion. He recommends using the TUF approach. Learn how to use it in this video.

In the third video on the topic of meetings, Bob Dignen explains how to expand your role as an international meetings participant. Find out why you shouldn't let the leader of the meeting lead, or accept what people say.

Bob Dignen explains how to lead a meeting more effectively in the second in a series of five videos on the topic of meetings. If you're in charge, you should learn how to deal with three problems in particular.

How can you make sure that your meetings start effectively? Preparation is the key to success. In our first Business with Bob video on meetings, Bob Dignen has a number of tips for you — and they're not about making coffee or buying biscuits!

Don't just walk away when you finish a conversation. It's important to leave the person you were talking to with a positive impression. In this video, Bob Dignen gives advice on the best way to end a conversation.