customer service

"Did Deutsche Telekom really just call to help me?"

Help, I'm confused!

In the past, I've often been rude in articles and blog posts about the poor customer service offered by Deutsche Telekom. I usually felt a bit guilty afterwards — at least until my next encounter with the firm.

grob

schlecht

ein etwas schlechtes Gewissen haben

Begegnung, Erlebnis

Read my lips

US: Guests at the hotel chain Affinia who find themselves too tired to talk may still be able to communicate — the hotel's employees have been given training in reading body language.

Hotelkette

"Telekom's service can be described with one four-letter word."

Crap service

It is easy to criticize the German telecommunications company Telekom for its poor customer service. And, as I'm not in the mood for doing anything difficult today, that is exactly what I am going to do.

schlecht

Stimmung

Culture and customers

Bavaria needs immigrants and foreign visitors to survive.

um zu überleben

Customer service

In business, the customer is king! In this test, our focus is on the customer, too. We look at word combinations using customer.

Intercultural Communication: Customer Service

Today, we’ll focus on international customer service. If you travel abroad for business or pleasure, you may have noticed differences in the way people of different countries deal with customers. Here’s Robert Gibson, with more.

Business Spotlight plus 6/2010

CULTURE CORNER
Dealing with customers from other cultures

EVERYDAY LANGUAGE
In the driver’s seat: watch the road signs

Winner of the competition in Business Spotlight Plus 5/2010

Congratulations to Dieter Korus. The correct answer is "mosquito".

Make it easy!

I know the exact moment when I finally lost my temper with Kabel Deutschland’s terrible customer service. It was when they apologized, saying the couldn't do anything to help me. The simple truth was that they didn't want to.

Should you tip even if the service is bad?

Most restaurant servers need to earn good tips to survive. But then again, shouldn't all employers pay their staff a real wage, and not expect customers to make up the difference? Read two opinions on this topic.

Bedienung(skraft), Kellner(in)

überleben

etw. ausgleichen, für etw. aufkommen

Skills: Customer service

Research shows that each unhappy customer tells 10 – 16 other people about the bad service they received. That’s why good customer service is so important. Communication skills expert, Ken Taylor, tells us how we can better serve our customers.

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Business Spotlight 2/2012 Test: How to get a job

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