difficult people

Emails: attachments

How do you deal with emails that don't come with the promised document or image? In this exercise, we test your skills at writing a polite email.

When colleagues interrupt you for the tenth time in a meeting, do you want to shout at them? In the fourth video in our series of five on the topic of meetings, Bob Dignen has a more productive suggestion. He recommends using the TUF approach. Learn how to use it in this video.

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Skills: Difficult people

This week, Bob Dignen, regular author of the main Business Skills article in Business Spotlight magazine, is a guest on our podcast. He talks about dealing with difficult people and draws on his own personal experiences.

Breaking all the rules

How do your students deal with difficult colleagues?

More and more difficult

Does your team get along? Or are you finding it more and more difficult to work together? Maybe you should think more carefully about what you want to say, before you say it.

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