e-mails

Sorry is the hardest word

There are many ways to say you're sorry, but not all of them are suitable for a reply to a complaint. We've created an exercise to help you learn which expressions you can use.

The Munich beer festival starts next week and there will be many native speakers of English in the city experiencing just one side of German culture. There are, however, many English speakers who have made Munich their home. The following case study provides an example of one Englishman’s experience of working in Germany.

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Fallstudie

Emails: out-of-office

Whenever you take a break from work there are many things you have to think of, especially during the holidays. One other thing we mustn’t forget before we leave the office is to set up our “out-of-office” emails.

E-mails: framing

Before you reply to an e-mail or forward it to somebody, there are a number of things you should be careful about. What are they?

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A quiz on signatures in emails

How should you end your business emails? You can't sign them, but you can add your signature. In our quiz, you can find out if you know the rules for writing the best kind of signatures.

E-mails: complaint and apology

Your company didn't reply to an order. Would you tell the customer it was because of an overview, an oversight or an overlook? Would you apologize for a mix-up, mixture or a mixer?

Getting started

Do you know how you should start a letter or an e-mail? Take our short quiz and learn the different ways — and when to use them. We look at formal letters and e-mails — and informal e-mails, too.

Office Blues: Send at your own risk

When you sit down at your computer to do some work, you probably don't realize how dangerous this can be. One activity in particular can be very risky: sending e-mails.

Is something wrong?

As I student I earned some much-needed money by typing up letters, reports and invitations. I was basically the electronic spell-checker! Could you spot the mistakes in these e-mails?

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Intercultural skills

Knowledge of cultural differences is a key to success in international business. We hope that you enjoy our introduction to this fascinating topic, and that you will find it useful in your working life.

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Business Spotlight 2/2012 Test: How to get a job

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Für Business-Anwendungen im Büro und unterwegs! 21 professionelle Nachschlagewerke für Englisch, Business Englisch, Französisch, Spanisch, Italienisch und Deutsch in nur einem Gerät! Die neuen elektronischen Wörterbücher der EX-Word-Serie überzeugen durch logisch strukturierte Inhalte bewährter Partner wie PONS, Oxford und Duden.

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