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Action learning

When the Titanic sank in 1912, action learning was discovered. While enormously popular in countries like the UK, this method has not really taken off in Germany; almost all of the literature about it is in English.

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WIIFM? (What's in it for me?)

Getting feedback from course participants and customers is invaluable for ensuring that you maintain and improve the service you provide to them.

The Chinese are giving pretty clear feedback by not coming to the meetings.

Feedback across cultures

"The Chinese don’t give any feedback and they don’t come to the meetings" is the sort of thing I hear fairly frequently from my European clients. I respond by saying that actually they are giving pretty clear feedback by not coming to the meetings; it is just that they don’t give the sort of direct verbal feedback the Europeans are expecting.

Learning from criticism

HOW TO REACT: No matter how well you do your job, at some point you are sure to be on the receiving end of criticism. So how should you react? Career experts say the most important thing to do is to remain calm.

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Just ask why

REJECTION: You thought the job interview went well, but you did not get offered the job. In your disappointment, all you want to do is hide. Yet asking the right questions can turn rejection into a learning experience that will help you to get a job somewhere else.

Vorstellungsgespräch

Enttäuschung

Ablehnung; hier: Absage(n)

Wouldn't you rather make an appointment for a job appraisal?

How to make the most of job appraisals

In Business Spotlight 3/2011, Margaret Davis takes a closer look at how and why companies carry out job appraisals. She discovered that many people would prefer to make an appointment with their dentist than one with their boss for a job appraisal.

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Leading your boss

FEEDBACK: Do you ever look at your boss and wish you could give him some advice? Giving your boss feedback (also known as “upward feedback”) can be risky. But if you do it properly, it can benefit you, your company and your boss.

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Recording one-to-one students

I regularly record one-to-one students for feedback after our role plays. Why? Because it's not easy to concentrate on the linguistic aspects of the dialogue while trying to take part in the conversation itself.

Giving feedback

Once I use audio or video for feedback, I don't need to give too much input, as the students themselves are very good at recognizing what it is they want to change about their presentation style.

Intercultural: Romania

Romania has been a member of the EU since 2007. But how much do you know about doing business in this country? Intercultural communication expert Robert Gibson talks to a studio guest about German–Romanian relations.

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Business Spotlight 2/2012 Test: How to get a job

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