We all love stories, it seems, and learning how to tell stories can be a valuable business skill. Communications skills expert Ken Taylor is here to guide us through an exercise on storytelling.
This is easily a full 90-minute lesson which covers speaking skills, listening skills, reading skills, note-taking skills and language analysis. And it's all available in one small package.
It’s important to listen actively on the phone. One way to show you are listening is to use empathetic words or phrases.
This way you encourage the other person and you share emotions with
your speaking partners. Here's communication skills expert Ken Taylor with more.
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