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Is your knowledge of the English language up to date?

Quiz: "pull" or "pull off"?

Ford, the carmaker, has decided to ___ all advertising from the News of the World after reports that the paper might have hacked a murdered schoolgirl’s voicemail.

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I’d like to share with you two examples of customer service I experienced recently. I am not claiming that the examples are typical of the companies involved or anything unusual. I just found the contrast fascinating.

Kundendienst

behaupten

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DEFINING WORK: The good news is that smart phones allow people to work almost everywhere, at any time. The bad news is the same. Hourly workers especially are asking to be paid for working after regular office hours.

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Quiz: "pull" or "pull off"?

Good and bad service

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