telephoning

Problems?

You're making an important telephone call, but you're starting to run into language problems. Don't panic — we'll tell you what to say when things start to go wrong.

To be honest, few people say that they like getting sales calls. But such calls can introduce us to a useful service or product, if the seller can keep us interested and knows how to deal with our objections. How do you make such calls?

Taking effective messages

It's often difficult to think quickly enough in another language, especially when you are talking to a native speaker of English. We have a tricky puzzle to help you remember the phrases.

on track: Telephoning

Do you find it difficult to speak English on the phone? The key to good telephoning is confidence — and, of course, practice! Our new audio product, on track, covers ten areas of telephoning in English that often cause problems. In each unit, we offer dialogues, exercises and tips.

Is your business English good enough?

The pressure to speak English well and with confidence at work has increased dramatically since Business Spotlight was launched ten years ago. In this special anniversary booklet, compiled by Deborah Capras, you can test your English skills on a wide range of areas that Business Spotlight has covered since 2001.

Ending the call

Finish your call in the best possible way. Your business partner will remember you! We give you five simple phrases that will help you to end your call in a professional way.

"Good morning, my name is Susan Hopkins"

Getting started

Making a telephone call in English is an important business skill. This exercise will help you to make those necessary business calls.

Business Spotlight Audio 4/2010

SKILL UP!
Talking about qualities

INTERCULTURAL COMMUNICATION
Professional cultures

TELEPHONING
Be an active listener

Business Spotlight plus 4/2010

BUSINESS SKILLS
On the phone: be an active listener

VOCABULARY
Talking about qualities and qualifications

CULTURE CORNER
A closer look at job stereotypes

The winner of the competition in 3/2010 is Brigitte Hecht.

Discussing plans on the telephone

Imagine that you have to make plans with a colleague in your next phone call. Would you know which expressions to use? Would you also know how to use them in a grammatically correct way?

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Business Spotlight 2/2012 Test: How to get a job

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Für Business-Anwendungen im Büro und unterwegs! 21 professionelle Nachschlagewerke für Englisch, Business Englisch, Französisch, Spanisch, Italienisch und Deutsch in nur einem Gerät! Die neuen elektronischen Wörterbücher der EX-Word-Serie überzeugen durch logisch strukturierte Inhalte bewährter Partner wie PONS, Oxford und Duden.

telephoning

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