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<\/p>\n\n

THE SITUATION<\/strong><\/p>\n\n

Lina Danling is the Swedish head of production at a design agency in London. She leads several teams of international web designers and programmers. Sue Schr\u00f6der, a German web designer, and Mike Freeman, a British programmer, are working on an important project together. However, the project is not going well. Lina needs to use all her interpersonal skills to influence both the team and the client to complete the project on time.<\/p>\n\n

------------<\/p>\n\n

For each exercise, please make a note of your score. You will need it at the end of the test to add up your total and receive feedback on your result.<\/p>\n\n

Here, you can start with exercise 1. Then you will need to open each exercise separately.<\/p>\n\n

-----------<\/p>\n","title":"Language Test: A person of influence"},"progressType":"dots","passPercentage":50,"questions":[{"params":{"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"

\n
1. Pay attention when someone is talking about something important.<\/div>\n\n
<\/div>\n<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
\n
2. Ask questions and check everyone\u2019s understanding regularly.<\/div>\n\n
<\/div>\n<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"UI":{"checkAnswerButton":"\u00dcberpr\u00fcfen","showSolutionButton":"L\u00f6sung anzeigen","tryAgainButton":"Wiederholen","tipsLabel":"Hinweis zeigen","scoreBarLabel":"Punkte","tipAvailable":"Hinweis verf\u00fcgbar","feedbackAvailable":"R\u00fcckmeldung verf\u00fcgbar","readFeedback":"R\u00fcckmeldung lesen","wrongAnswer":"Falsche Antwort","correctAnswer":"Richtige Antwort","shouldCheck":"H\u00e4tte gew\u00e4hlt werden m\u00fcssen","shouldNotCheck":"H\u00e4tte nicht gew\u00e4hlt werden sollen","noInput":"Bitte antworte, bevor du die L\u00f6sung ansiehst"},"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":false,"showSolutionsRequiresInput":false,"disableImageZooming":false,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"confirmCheck":{"header":"Beenden?","body":"Bist Du sicher, dass Du beenden m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Bist Du sicher, dass Du die Aufgabe wiederholen m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"},"question":"
What should Lina do to build trust with the members of her team and with her client? Choose the correct options.<\/em><\/p>\n\n
A. Be a good listener and show interest in other people\u2019s needs and feelings.<\/strong><\/p>\n"},"library":"H5P.MultiChoice 1.12","subContentId":"57f0e82f-0978-4c9c-84f3-6367b18165ea"},{"params":{"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
\n
1. Be consistent. If she promises to do something, she has to do it.<\/div>\n<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
2. Insist on her position, resist change and push back hard if she meets resistance.<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"UI":{"checkAnswerButton":"\u00dcberpr\u00fcfen","showSolutionButton":"L\u00f6sung anzeigen","tryAgainButton":"Wiederholen","tipsLabel":"Hinweis zeigen","scoreBarLabel":"Punkte","tipAvailable":"Hinweis verf\u00fcgbar","feedbackAvailable":"R\u00fcckmeldung verf\u00fcgbar","readFeedback":"R\u00fcckmeldung lesen","wrongAnswer":"Falsche Antwort","correctAnswer":"Richtige Antwort","shouldCheck":"H\u00e4tte gew\u00e4hlt werden m\u00fcssen","shouldNotCheck":"H\u00e4tte nicht gew\u00e4hlt werden sollen","noInput":"Bitte antworte, bevor du die L\u00f6sung ansiehst"},"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":false,"showSolutionsRequiresInput":false,"disableImageZooming":false,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"confirmCheck":{"header":"Beenden?","body":"Bist Du sicher, dass Du beenden m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Bist Du sicher, dass Du die Aufgabe wiederholen m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"},"question":"
What should Lina do to build trust with the members of her team and with her client? Choose the correct options.<\/em><\/p>\n\n
B. Show that she is a person of integrity and principles.<\/strong><\/p>\n"},"library":"H5P.MultiChoice 1.12","subContentId":"14128013-981b-40ea-80a0-b9a13dbf8261"},{"params":{"answers":[{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
\n
1. Admit any mistakes and commit to finding a solution.<\/div>\n<\/div>\n"},{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
\n
2. Make a good excuse when things go wrong.<\/div>\n<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"UI":{"checkAnswerButton":"\u00dcberpr\u00fcfen","showSolutionButton":"L\u00f6sung anzeigen","tryAgainButton":"Wiederholen","tipsLabel":"Hinweis zeigen","scoreBarLabel":"Punkte","tipAvailable":"Hinweis verf\u00fcgbar","feedbackAvailable":"R\u00fcckmeldung verf\u00fcgbar","readFeedback":"R\u00fcckmeldung lesen","wrongAnswer":"Falsche Antwort","correctAnswer":"Richtige Antwort","shouldCheck":"H\u00e4tte gew\u00e4hlt werden m\u00fcssen","shouldNotCheck":"H\u00e4tte nicht gew\u00e4hlt werden sollen","noInput":"Bitte antworte, bevor du die L\u00f6sung ansiehst"},"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":false,"showSolutionsRequiresInput":false,"disableImageZooming":false,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"confirmCheck":{"header":"Beenden?","body":"Bist Du sicher, dass Du beenden m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Bist Du sicher, dass Du die Aufgabe wiederholen m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"},"question":"
What should Lina do to build trust with the members of her team and with her client? Choose the correct options.<\/em><\/p>\n\n
C. Build trust by reacting appropriately in a crisis.<\/strong><\/p>\n"},"library":"H5P.MultiChoice 1.12","subContentId":"9bbd15c9-03ed-4bf1-8c35-f78f726130f5"},{"params":{"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
\n
\n
1. Highlight other people\u2019s weaknesses and poor track record.<\/div>\n<\/div>\n<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
2. Make appropriate use of real social proof: refer to references and recommendations from people who have worked with her before.<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"UI":{"checkAnswerButton":"\u00dcberpr\u00fcfen","showSolutionButton":"L\u00f6sung anzeigen","tryAgainButton":"Wiederholen","tipsLabel":"Hinweis zeigen","scoreBarLabel":"Punkte","tipAvailable":"Hinweis verf\u00fcgbar","feedbackAvailable":"R\u00fcckmeldung verf\u00fcgbar","readFeedback":"R\u00fcckmeldung lesen","wrongAnswer":"Falsche Antwort","correctAnswer":"Richtige Antwort","shouldCheck":"H\u00e4tte gew\u00e4hlt werden m\u00fcssen","shouldNotCheck":"H\u00e4tte nicht gew\u00e4hlt werden sollen","noInput":"Bitte antworte, bevor du die L\u00f6sung ansiehst"},"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":false,"showSolutionsRequiresInput":false,"disableImageZooming":false,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"confirmCheck":{"header":"Beenden?","body":"Bist Du sicher, dass Du beenden m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Bist Du sicher, dass Du die Aufgabe wiederholen m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"},"question":"
What should Lina do to build trust with the members of her team and with her client? Choose the correct options.<\/em><\/p>\n\n
D. Show authority and credibility.<\/strong><\/p>\n"},"library":"H5P.MultiChoice 1.12","subContentId":"f3817773-e005-4216-9e72-adf3c58af441"},{"params":{"answers":[{"correct":false,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
\n
1. Exaggerate the company\u2019s exclusivity.<\/div>\n<\/div>\n"},{"correct":true,"tipsAndFeedback":{"tip":"","chosenFeedback":"","notChosenFeedback":""},"text":"
\n
2. Highlight the company\u2019s strengths, values and reputation.<\/div>\n<\/div>\n"}],"overallFeedback":[{"from":0,"to":100}],"UI":{"checkAnswerButton":"\u00dcberpr\u00fcfen","showSolutionButton":"L\u00f6sung anzeigen","tryAgainButton":"Wiederholen","tipsLabel":"Hinweis zeigen","scoreBarLabel":"Punkte","tipAvailable":"Hinweis verf\u00fcgbar","feedbackAvailable":"R\u00fcckmeldung verf\u00fcgbar","readFeedback":"R\u00fcckmeldung lesen","wrongAnswer":"Falsche Antwort","correctAnswer":"Richtige Antwort","shouldCheck":"H\u00e4tte gew\u00e4hlt werden m\u00fcssen","shouldNotCheck":"H\u00e4tte nicht gew\u00e4hlt werden sollen","noInput":"Bitte antworte, bevor du die L\u00f6sung ansiehst"},"behaviour":{"enableRetry":true,"enableSolutionsButton":true,"enableCheckButton":true,"type":"auto","singlePoint":false,"randomAnswers":false,"showSolutionsRequiresInput":false,"disableImageZooming":false,"confirmCheckDialog":false,"confirmRetryDialog":false,"autoCheck":false,"passPercentage":100,"showScorePoints":true},"confirmCheck":{"header":"Beenden?","body":"Bist Du sicher, dass Du beenden m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Beenden"},"confirmRetry":{"header":"Wiederholen?","body":"Bist Du sicher, dass Du die Aufgabe wiederholen m\u00f6chtest?","cancelLabel":"Abbrechen","confirmLabel":"Best\u00e4tigen"},"question":"
What should Lina do to build trust with the members of her team and with her client? Choose the correct options.<\/em><\/p>\n\n
E. Show the client that what she is offering is truly unique and the best option available.<\/strong><\/p>\n"},"library":"H5P.MultiChoice 1.12","subContentId":"0fded59f-dbe9-4d78-8019-453f0a00323b"}],"texts":{"prevButton":"Zur\u00fcck","nextButton":"Weiter","finishButton":"Beenden","textualProgress":"Aktuelle Frage: @current von @total Fragen","jumpToQuestion":"Frage %d von %total","questionLabel":"Frage","readSpeakerProgress":"Frage @current von @total","unansweredText":"Unbeantwortet","answeredText":"Beantwortet","currentQuestionText":"Aktuelle Frage"},"disableBackwardsNavigation":false,"randomQuestions":false,"endGame":{"showResultPage":true,"showSolutionButton":true,"noResultMessage":"Beendet","message":"Ihr Ergebnis:","overallFeedback":[{"from":0,"to":100}],"solutionButtonText":"L\u00f6sung anzeigen","retryButtonText":"Wiederholen","finishButtonText":"Beenden","showAnimations":false,"skippable":false,"skipButtonText":"Video \u00fcberspringen"},"override":{"checkButton":true}},"library":"H5P.QuestionSet 1.15","subContentId":"55cfbc51-3312-44f1-9c09-d3f565e35f6f"},"useSeparator":"auto"}]}

1. Trust me

1. Trust me

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